Return Material Authorization Policy

Credit Return
You may return to Unigen products that you purchased directly from Unigen for a credit or a refund of the price paid, less shipping and handling and applicable restocking fees. Products may be returned within thirty days from the date on the invoice, but a twenty percent (20%) restocking fee will be deducted from any refund or credit.

Replacement/Repair Return
Beyond 30-day period, products may be returned for repair or replacement only. Upon receipt of the defective product(s), Unigen will, at its discretion, either repair or replace the product(s). Subject to product availability, the replacement product(s) will be shipped the business day following receipt of defective product(s).

Return Procedures
It will be necessary to follow Unigen's return procedures to return product. The first step is to complete and submit a RMA e-form on our website to receive a Return Authorization Number within the return policy period applicable to type of return. Upon Unigen acceptance and approval, you will promptly receive an e-mail notification with an RMA number and return instruction. Once a RMA number has been issued, the product must be returned to Unigen within 7 business days.

Note
When sending a defective product to Unigen, it is required that customers provide prepaid freight and insurance. Shipped products must be properly packaged to prevent damage during transit. You must also include proof of the date of original purchase as evidence that the returned product is within the applicable warranty period.The Return Merchandise Authorization (RMA) packing slip will list all the items you should return to Unigen.